Jobs Open | |
Region: Niagara area, Ontario
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SITEL Corporationhas 20 positions for an Inbound customer service representative(media Services) Terms This is a permanent, full time job, which reqires working days and evenings. Shift work is involved. Salary will be $10.00 per hour for a 40 hour week. Education The applicant should have completed high school. Experience the best part of a year. Work Setting Private sector, Business services Business Equipment and Computer Applications Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Internet browser Specific Skills Answer inquiries and provide information to customers, Explain the type and cost of services offered, Sell merchandise, Arrange for billing for services, Receive payments, Receive and log complaints, Investigate complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics, Perform general office duties Security and Safety Basic security clearance Work Conditions and Physical Capabilities Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, 20/20 vision, Attention to detail, Hand-eye co-ordination Work Site Environment Noisy Transportation/Travel Information Own transportation, Public transportation is available Work Location Information Urban area Essential Skills Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning Other Information Answer INBOUND calls. Upsell/cross sell. Maintain acceptable talk times & ensuring accuracy of information given/entered. Provide support to Media Services. Now hiring for August 11th, 2008. Profile for SITEL Corporation SITEL Corporation is the worldwide leader in executing electronic Customer Relationship Management (eCRM) solutions for large corporations. ApplyIn person between 9:00 and 15:00 Bring a resume, allow 1 1/2 hrs for testing By fax (905) 641-2464 By email Sequence ID: 1484854 |